Refund Policy

Last Updated: July 1, 2025

1. Scope of Application

This policy applies to products purchased through us.blessume.store.

2. Return and Exchange Policy

2.1 Time for Returns:

You must submit a return request within 30 days of receiving the product. Requests submitted after this period will not be accepted.

2.2 Conditions for Returns:

• The product must remain unused, undamaged, with intact tags and packaging.
• The original shipping slip and any included gifts must be returned together.

2.3 Cost Agreement:

The basic principle is that if the return or exchange is due to issues with the product itself or errors made by the merchant, the merchant will bear the cost. If the return is due to customer reasons, the customer will bear the cost.

· The merchant covers return costs in cases such as wrong shipment, missing items, product defects, damaged goods, or discrepancies in product descriptions.

· The customer covers return costs in cases such as changes in plans, incorrect selections, etc.

3. Return and Exchange Process

3.1 Submitting a Return Request:

Submit your return request via [Official Website Personal Center, Online Customer Service] and provide the following information: ① Order number, product name, purchase date; ② Reason for return and explanation (with photos or evidence, e.g., images of damaged goods); ③ Contact details and address of the returner.

3.2 Review and Processing:

We will review and respond to your application within 3 business days after receipt. Once approved, BLESSUME US will provide a designated return address via email (do not send directly back to the original shipping address).

3.3 Refund Rules:

· Once the product is returned within the specified time frame and verified to be correct, we will immediately initiate the refund.

· The refund will be credited back to your original payment method, with the specific arrival time depending on the payment method. Typically, refunds are processed within 7 business days.

· If the product has been used or severely damaged, we reserve the right to refuse a refund or deduct corresponding fees.

· If you have not received your refund more than 10 days after returning the product, please contact our online customer service.

4. Other Issues

If you have any questions about the return policy, please contact us:

· Online Message: Initiate a message from any page on us.blessume.store, using the message button on the right side of the screen.

· Email: [email protected] (responses within 1 business day).

Customer Service Hours: Sunday to Friday, 17:00-22:00 (UTC-8).